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Appointment & Payment policy

IF YOU HAVE A REGULARLY SCHEDULED, NON URGENT OR NON-EMERGENCY APPOINTMENT, YOU MAY BE RESCHEDULED TO ALLOW US TO GET TO ANOTHER ANIMAL THAT IS IN CRISIS OR NEAR DEATH. WE WILL CONTACT YOU IF THIS HAPPENS AND DO EVERYTHING WE CAN TO GET YOU IN AS QUICKLY AS POSSIBLE. BEING WILLING TO HELP OTHERS BY ALLOWING THEM YOUR APPOINTMENT TIME IS AN ACT OF GRACE  AND KINDNESS THAT WE EXPECT FROM OUR CLIENTS. YOUR APPOINTMENT DEPOSIT WILL BE HELD TOWARD YOUR RESCHEDULE OR ANOTHER FUTURE APPOINTMENT. 

scheduling an appointment

  • Simply call 541-636-1191 or request appointment time online through your pet portal (existing clients only) or via the MyPetWellness app (download for apple or android). If you are routed to voicemail that means that we are on the other line. We will get back to you within 24 hours if it is not urgent. If it is urgent we will get back to you right away. When you request an appointment online it does not mean that you have that specific time immediately, you have to talk with Tori to confirm.

  • Deposits equal to farm call or exam are required to hold your appointment. No exceptions. Client must have a card on file. Why? We had to do this because of no-shows -- it isn't fair to other patients in need that could have used your appointment you didn't show for. The deposit goes toward your services the day of the appointment. Deposits are non-refundable and go toward future appointments or services if you cancel your appointment. Deposits are refunded if your animal passes prior to your appt. 

  • Services may only be rendered to the owner or an authorized agent (via written authorization). If you plan to be away, leaving your animals in someone else’s care, please notify the clinic of who you authorize to make care decisions.

Appointment Confirmation Policy

To accommodate you better and ensure we are maximizing our team’s time to see more patients in need, we have implemented the following appointment confirmation policy.

Here’s how it works:

  • You will receive email confirmation of your appointment by the evening you booked it.

  • 3 days before your appointment an email reminder will ask you to CONFIRM your appointment.

  • If we do not hear from you we will text you 2 days before your appointment to confirm.

  • If we still do not hear form you we will call you the day before to confirm. 

  • If you have not yet confirmed your appointment, you will receive a text message from our practice, asking you to confirm your appointment by 4pm. Unconfirmed appointments will be released so that another pet can be scheduled.

  • The goal of this policy is to increase our availability to treat pets in need.

 

forward booking annual exams & 6 mo. rechecks Policy

Forward booking simply means scheduling the next appointments for all patients before they leave our practice for their current visit. Forward booking applies to all types of exams and healthcare visits, including medical progress exams (“rechecks”) and preventive healthcare exams. We will book patients' next appointments in advance because it’s the best way for us to ensure that our patients are seen before any serious problems develop. It lets us provide the best care possible. Most of our clients prefer to do so as a matter of convenience and so we can be sure that our patients don’t miss a check-up that could reveal a health problem. We value all of our patients and feel this is what’s best for them.

Here’s how it works:

  • When you book your annual wellness exam we will automatically book you for the same time for a 6 mo. recheck AND a 12 month annual at the same time as your existing appointment.

  • You will receive an email confirmation for those future appointments. 

  • 3 days before your appointment an email reminder will ask you to CONFIRM your appointment.

  • You may change your appointments through our app or by calling Tori at 541-636-1191.

farm calls & House calls: when there's a delay

Our policy for scheduled ambulatory appointments is to expect a 2 hour leeway on either side of your appointment. You may need to be rescheduled to to an emergency on either side of your appointment time. Most large animal clients understand this policy, as it is standard practice throughout large animal practice. This also goes for scheduled end of life care. If there is a delay, we will notify you as quickly as we possibly can. If you do not hear from us by the start of your appointment time it may mean that we are out of service, or Tori is on the phone. One of our staff will get in touch with you as quickly as possible to let you know our estimated time of arrival.

in clinic appointments

Please arrive 15 minutes prior to your appointment. Small animal clients park next to the clinic. Large animal and equine clients will be directed where to pull in along the driveway.

PAYMENT

We strive to deliver the best possible care for your animal. To make payment easy, we accept the following payment options: cash, checks, and all major debit and credit cards, at the time of your appointment, or over the phone. There is a 3% credit card services fee added for card transactions.

We also offer Equine Payment Plans that break up the cost of annual care with 1/2 of the appointment due at time of service and the balance divided into 12 monthly payments.

  • Deposits equal to farm call or exam are required to hold your appointment. No exceptions. Deposits are not refunded except in the case of euthanasia, if your animal passes prior to your appt. If you cancel your appointment, your deposit can be used toward future services.

  • Client must have a card on file. 

  • Payment is due at the time veterinary services are rendered

  • When paying via credit card, a copy of your bill and credit card receipt will be mailed or emailed to you.

  • We encourage our clients to ask for an estimate prior to their appointment. 

  • It is the client’s responsibility to request and understand the costs of services before they are provided

  • Unfortunately, we are unable to provide routine services to clients with outstanding balances of more than 30 days, who have not signed and made payments via a payment agreement.

  • Emergency services may be provided upon approval. Finance charges will be applied to past due balances (over 30 days from date of service).

  • We do not bill insurance companies but will fill out paperwork for you to be reimbursed. If your animal is insured, plan to pay for veterinary services directly. 

For patients that will be boarded at the clinic, one half of the estimated cost of the treatment, or the “base fee” for the desired service(s), is required at the time your animal is admitted. The remainder of the balance is due when your animal is discharged. 

  • Outpatients that are not being kept at the clinic must have balances paid in full at the time service is rendered.

 

Forms

Clients (emergency or routine) are asked to complete our forms prior to their appointment. Failure to complete appointment forms will result in your appointment being delayed or rescheduled.

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